How do you keep a customer happy through unexpected shipping delays? Here are 9 tips to promote a positive brand experience through a not so positive circumstance.
eCommerce shipping has evolved quickly in the last year. Here are the biggest trends you can expect to last for years to come.
Consumer dependency on eCommerce continues to grow as people are changing the way they’re shopping from eCommerce retailers.
As more consumers spent time at home during the lockdown, eCommerce jewelry and wellness brands saw a large increase in online sales.
Fitness, pet supplies, beauty, and entertainment brands are just a few eCommerce businesses that saw an explosion of sales in 2020.
These are five common problems eCommerce retailers experience with bad online shipping companies.
More consumers turned to eCommerce retailers to meet their essential and nonessential needs in 2020.
Changing your eCommerce shipping partner can be overwhelming. Here's what you can expect from this process.
Many eCommerce sellers didn't just survive the pandemic, they thrived. Here are their growth stories.
Last year brought success to many online retailers. However, with that growth comes a new array of challenges for retailers to continue meeting customer expectations. Here is what to look out for.
This checklist will help you determine if it’s time to switch your current eCommerce shipping partner.
Meet your eCommerce customers' growing expectations by offering multiple shipping options and great customer service.
Now is the time to analyze the success of your eCommerce operations in 2020. Here is what you should evaluate to create a blueprint for optimal shipping and fulfillment in 2021.
Continue the growth of your eCommerce business by focusing on your current packaging and fulfillment methods.
Improving your eCommerce business in 2021 starts with streamlining your shipping.
Rakuten Super Logistics' partnership with PandaDoc helps the client services team better serve eCommerce retailers.
Every new year brings with it new opportunities, trends, and technologies. With this comes new challenges for eCommerce retailers to overcome for continued growth and success.
3PL Leader offers a chance to win $2,021 in prize money to entrepreneurs who share their eCommerce growth stories.
Avoid repeating the same shipping and fulfillment mistakes of 2020 with this logistics checklist.
Whether COVID has forced you to rebuild your business model or tweak existing protocols, implementing a new channel sales strategy can help you ensure you are reaching all possible customers in 2021.
Now is the time to reflect on your past year and identify where you can make improvements to your eCommerce store.
With a COVID-19 vaccine providing a hopeful outlook for consumers in 2021, what does this mean for retailers? Should your online strategy shift post-COVID-19?
Here are areas of your eCommerce business you should look to improve in the coming year.
Growing eCommerce brands need to understand the challenges of online business in 2021 and adjust to emerging trends for long-term success in the new year.
Reverse logistics is an integral part of eCommerce Salt Lake City businesses. Here's how outsourcing can help.
A positive shipping experience is key to repeat customers. Here are the biggest factors customers take into consideration when it comes to shipping for online purchases.
Learn how eCommerce gamification can help your online business thrive.
Streamline your Shopify fulfillment services with outsourced eCommerce order fulfillment and shipping.
Our President and CEO, Michael Manzione, shared his thoughts about Rakuten Super Logistics' growth in 2020 and the future of retail.
Many Miami shoppers wait until the last minute to make holiday purchases from eCommerce sellers. Here's how to prepare your online business.
Consumers spend the last month of the year buying last-minute holiday gifts. Here's how to ensure your Denver business is ready.
Success in eCommerce is dependent on so many factors, and without them, we'd all be failing at our goals to fulfill customer needs. Here are the 6 things eCommerce sellers are most thankful for.
Cyber Monday has been one of the biggest days of the year for eCommerce businesses. Here's how to maximize your online sales.
FAQs, multiple deals, and loyalty programs are strategies online retailers should be incorporating in eCommerce Thanksgiving and holiday sales.
Peak season order fulfillment is always difficult, but this year is different. While a significant jump in sales should be nice, problems filling orders could land the increase on the naughty list.
Here’s what you need to know about holiday shipping deadlines and peak season surcharges.
As online shopping increases and eCommerce businesses try to stand out from the competition, more brands are offering increased shipping options to satisfy consumer expectations.
Here’s what you can expect when signing on with a professional shipping partner
Keep delivering to your Salt Lake Customers by avoiding these holiday shipping mistakes.
Outsourcing your eCommerce fulfillment can help you cut your shipping costs, improve your customer experience for your Denver shoppers, and get your time back.
These eCommerce shipping mistakes could cost your most loyal Miami customers.
The success of your eCommerce logistics impacts your retention for your Salt Lake City customers.
With economies across the world slowly reopening since the start of COVID, should you change your ecommerce strategy?
Overcoming these eCommerce shipping failures can protect your profit and improve customer loyalty.
So, how ready is your ecommerce business for 2020's holiday season? Here's your last-minute holiday prep checklist to ensure you're ready to end the year on top.
Save time, increase efficiency, and easily scale your business by outsourcing from our Miami fulfillment center.
The chances of ecommerce delays are high now more than ever, due to increased online sales. If you've been experiencing customer backlash due to delayed orders, here is what you need to know.
Holiday shopping makes up over a quarter of sales for many online retailers. These tips will help you have the best season yet.
Online retailers can better understand eCommerce customers with these three tips.
Rakuten Super Logistics selected three eCommerce retailers to receive $7,000 in prize money.
Amazon's recent announcement of SFP changes will make it even harder for merchants to meet the new requirements of the Seller Fulfilled Prime program.
The 2020 holiday shopping season will look very different as a result of increased demand for eCommerce.
This holiday season online retailers may be plagued with high shipping costs, delays, and increased consumer shopping habits.
It's no secret, it's cheaper to retain existing customers than to look for new ones. With an increase of online shoppers expected this upcoming holiday season, how will you keep them coming back?
The eCommerce holiday rush is coming. Ensure your online store, customer service, warehousing, shipping and order fulfillment are ready.
The holidays are coming and more shoppers are turning to online stores. Learn how you can efficiently manage incoming orders and ensure your products arrive in time for the holidays.
Here are the 4 most important components of the customer experience that online retailers must get right to keep customers coming back.
The 2020 holiday shopping season is predicted to outperform 2019. These are the online shopping trends your need to know.
These three eCommerce sellers experienced the wost shipping horrors after outgrowing in-house fulfillment and choosing the wrong shipping partners.
Amazon recently announced some changes that could affect their sellers ability to fulfill orders this upcoming holiday season.
Manage your eCommerce holiday reverse logistics with a solid returns program and excellent customer service.
From damaged products to incorrect orders to surprise shipping increases, these online retailers experienced the worst shipping and fulfillment fiascos.
Wrap up your shipping for your holiday inventory and sleigh the shopping season.
The retail sales during the holiday season will be more crucial than ever before to the retailers. Retailers will be faced with new pressures for adapting to the shopping habits that have developed.
For some eCommerce retailers, an in-house fulfillment method results in some of the biggest shipping and fulfillment mistakes.
Customers expect 100% accurate order fulfillment from your eCommerce business during the holidays. Here's how you can sleigh the season.
Your 3PL partner determines the success of your eCommerce business. Here's how to choose the right shipping and order fulfillment company.
Warehousing is an important aspect of having a successful holiday shopping season for your eCommerce business.
Rakuten Super Logistics is the national leader in eCommerce shipping and fulfillment.
During the COVID-19 lockdown, eCommerce retailers have seen spikes in unique items.
eCommerce businesses need to be utilizing multiple sales channels to maximize their profits. Learn more about multichannel selling with Rakuten SL today!
These online retailers were overwhelmed with high customer demand and ended up with "Oh Ship!" moment when they chose the wrong eCommerce fulfillment partners.
While increases in online orders can be great news for retailers, brands who are not prepared for sudden spikes in order volume face the challenge of fulfilling customer expectations.
As part of our "Oh Ship" Moments contest, these three retailers submitted eCommerce horror stories about in-house and outsourced order fulfillment mistakes.
In-house and outsourced order fulfillment errors result in the biggest "Oh Ship" moments from online retailers.
Is your business growth becoming unmanageable? Are logistical concerns consuming time that is better spent on the main focus of the business? Now may be the perfect time to partner with a 3PL.
eCommerce shipping errors create unhappy customers, result in negative reviews, and lead to revenue loss.
The recent announcement of Facebook Shops is shaking up the platform once again with a brand-new feature that has garnered much attention in the eCommerce world.
These online retailers experienced the worst shipping and order fulfillment catastrophes working with the wrong 3PL.
Rakuten Super Logistics VP, Jason Chan, shares order fulfillment tips with eCommerce podcast.
Rakuten Super Logistics is looking for the biggest eCommerce shipping and order fulfillment failures and giving away $5,000 for the best blunder!
Stop saying "Oh Ship!" These tips can help eCommerce businesses avoid detrimental shipping and order fulfillment failures.
With the majority of the population impacted by stay-at-home orders, consumer views on shopping in a socially distant era will likely remain beyond the pandemic. Here's how retailers can prepare.
eCommerce order fulfillment can be overwhelming for many online retailers. Evaluating your current fulfillment strategy can help you run a more efficient business.
The onset of the COVID-19 pandemic coupled with strict shelter-in-place orders has hurled eCommerce growth into hyperdrive. Here is how online brands are keeping up with demand.
Rakuten Super Logistics partners with TRTL Travel to donate compressions socks to support medical professionals during COVID-19.
Whether your online store saw a dip in traffic or you are optimistic for a lucrative post-Coronavirus season, here are the critical lessons you can gather from these unprecedented times.
Customers expect expedited shipping times and 2-day shipping can help you increase sales while building customer loyalty.
No retailer can afford to let any part of their customer experience slide. Learn how great eCommerce fulfillment can make all the difference in your customer experience strategy.
Online fulfillment can seem overwhelming for many retailers. These are the three major strategies eCommerce companies are using to ship their products.
It's the latest social media trend and your brand is missing out! Here is why your brand should be on TikTok.
Online retailers are adjusting their businesses in response to the current pandemic.
What will breathe new life into this year's sales conversions? A little spring cleaning is a good place to start! Shake the dust out of that eCommerce site with these 8 eCommerce spring cleaning tips.
Rakuten Super Logistics is partnering with DEFY to help donate supplies to Feeding America and assist areas in the US affected by COVID-19.
For eCommerce businesses who remain open during this time, transactions must continue—even if the circumstances are far from normal. Here are 6 tips to keep your eCommerce business running smoothly.
With the current stay at home orders, it is not surprising to see a spike in online ordering. Here are a few of our predictions on what product categories are likely to see an uptick in volume.
Amazon has temporarily suspended shipments of nonessential products to their warehouses due to COVID-19.
Rakuten Super Logistics provides merchants the support they need to overcome the challenges that arise during times of uncertainty.
Outsourcing your fulfillment can save you time, money, and give you the ability to scale your business.
There is no doubt the coronavirus has impacted eCommerce worldwide, and its repercussions have only begun. Here are some of its effects and what steps can be taken to protect retailers' interests.
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