Rakuten Super Logistics'
Response to COVID-19

How we are supporting eCommerce retailers during this challenging time.

A letter from our CEO

April 1, 2020 

Dear Valued eCommerce Retailer,

Rakuten Super Logistics is an essential business and remains operational. As the spread of COVID-19 has increased and the world has taken drastic containment measures, I would like to take the time to provide an update regarding Rakuten Super Logistics’ operations and capabilities. 

As a people first organization, Rakuten Super Logistics is committed to ensuring a safe work environment. We have pledged to provide paid sick leave as well as medical checkups should our employees need it. To increase social distancing, we’ve mandated that non-warehouse employees work from home.

Further, Rakuten Super Logistics has a thorough business continuity plan in the event operations in one or more of our fulfillment centers is affected due to the COVID-19 virus.  We continue to follow and comply with Center for Disease Control (CDC) and World Health Organization (WHO) recommendations, as well as those of our local and state agencies.

As many retailers closed physical storefronts and directed patrons online, I want to assure you that Rakuten Super Logistics is ideally suited for this increased demand.  With our network of 15 fulfillment centers, and our ability to ramp up services quickly, we assure you that we can accommodate your increased demand. Should lockdowns happen in one area of the country, we can quickly adapt and ensure that our remaining facilities are able to process orders.

Rakuten Super Logistics has been in business for nearly 20 years.  We have the stability, knowledge, and resources to help you protect your business – so you can focus on what is important to you – your family and health.

Stay safe.

Best,



Michael Manzione
Chief Executive Officer

Frequently Asked Questions

Does your company have a business continuity plan in place to address this health emergency?

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Yes, Rakuten Super Logistics (RSL) has a business continuity plan to address the COVID-19 crisis. Our Crisis Response Team meets daily, providing guidance during this pandemic. Additionally, we have assembled a cross-functional COVID-19 response team that includes occupational health and safety experts. This team communicates daily and is providing advice and directing response efforts across the organization.

Have you ceased operations at any locations?

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All RSL fulfillment centers remain operational. Our warehouse and operations teams have the resources and tools needed to safely continue order fulfillment processes.

What measures and/or contingency plans are in place at your
distribution facilities to avoid the spread of coronavirus, in accordance with CDC’s guidelines?

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The health and safety of our employees, our partners, and our community are top priority. RSL is aligned with the recommendations of health officials to help prevent further spread of the virus. RSL staff that can perform their job functions remotely have been working from home for several weeks. Our warehouse staff have been fully trained on recommendations and best practices in accordance with the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Any employee who feels ill or suspects COVID-19 exposure is instructed to contact their doctor for medical evaluation, testing and/or monitoring.

What actions will Rakuten Super Logistics take if an employee
tests positive for COVID-19 or is at high risk of possible exposure?

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If an employee tests positive for COVID-19 or is at high risk of having been exposed to the virus, RSL will identify all employees and third parties (partners, suppliers, vendors, etc.) with whom this employee came into close contact during the incubation period. While protecting employee privacy, RSL would notify any employees and third parties of the potential contact, advising them to monitor their health for symptoms and seek medical attention if symptoms develop or they are at high risk. The facility where the employee worked will be closed for professional cleaning and sanitation.

Can you provide a list of your products that are effective in killing the coronavirus?

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CDC’s website (www.cdc.gov) offers guidance on prevention. CDC recommends cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.

Did we miss your question? Give us a call at 866.722.9687 and we will get back to you in 24 hours.
Rakuten Super Logistics' Response to COVID-19
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