Order fulfillment is a critical component to your overall business operations. If you are experiencing signs that reveal your current eCommerce fulfillment company is failing to deliver, it’s time to get smart about your eCommerce fulfillment center. However, any changes to your current processes should not be taken lightly. We’ve gathered some often overlooked tips to help you find the best fulfillment center. Follow the following tips to ensure your new eCommerce fulfillment center exceed your customers’ expectations.
Evaluating your current eCommerce fulfillment center will help identify areas of improvement that can be accomplished in the short-term and the long-run. Short-term goals for your operations may include:
Long-term goals for your business may include:
Discuss these items with your potential order fulfillment center location to determine the timelines for implementing solutions that will best support your goals and continued business growth. Whether you're looking for a West coast fulfillment center or East coast location, Rakuten has locations throughout the U.S.
Although eCommerce retailers often get lumped into one group, there is a huge amount of diversity in the types of products sold over the internet and their fulfillment needs, and finding the best fulfillment centers for your industry is key. Ask your potential eCommerce fulfillment center about the industry verticals they pick, pack and ship. If you have a specialized product or need customized fulfillment processes, look for providers with similar clients. Many eCommerce fulfillment centers are specialized with robotics and equipment designed to handle specific types of products. Asking the right questions will help you identify both strengths and weaknesses. For example, Warehouse A works closely with clothing retailers, Warehouse B works closely with large, heavy goods, and Warehouse C works mostly with small electronics. Each of these eCommerce fulfillment centers will be likely to have greater know-how on special handling of their serviced market verticals. Each warehouse will be better equipped to store the different types of products. For example, hanging storage for clothing, ample storage for large goods, or secured storage for high-value electronics. In addition, the employees will have experience with handling and packaging your products with greater efficiency than an inexperienced firm.
The mission of a company will often provide clues regarding the future success of your business partnership. When choosing a fulfillment center, focus on creating a long-term partnership that will benefit both parties. Look to partner with an order fulfillment company that has a business model built around principles such as continuous advancement, professionalism, and maximizing customer satisfaction reassures your best interests will be looked out for.
This is important, especially for growing businesses whose business model evolves over time. Determine the extent to which accommodations can be made as your business evolves and your order fulfillment needs change. Not all online fulfillment centers are capable of accommodating changing needs on short notices, something which is crucial for growing businesses. Large-scale facilities with streamlined operations and abundant resources can better handle stressful situations that will help your growing business succeed.
Your first interactions with a provider will give you a glimpse as to what it will be like working with them further down the road. During your inquiry or quote, keep the following questions in mind:
Open and proactive communication is key to a successful transition and managing day to day operations. Having a dedicated client support team committed to providing expert support tailored to your business will make all the difference in a truly successful partnership.
If you're not sure how to find the best fulfillment center for your business, our eCommerce Resources will lead you in the right direction. Rakuten Super Logistics makes it easy to get started with a free consultation from one of our expert eCommerce fulfillment advisors. With over 15 years of experience helping eCommerce retailers grow and scale their online business, RSL has the eCommerce fulfillment centers and solutions for your order fulfillment needs. Don't settle for anything less than the best fulfillment centers for your business. Give us a call today at 866-955-7793 to Get Smart about fulfillment and take your business to new heights.