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How to Know When It’s Time to Switch Your 3PL

By:
Rakuten Super Logistics
February 18, 2020

So you’ve been working with a third-party logistics (3PL) provider for a while now. You think you know exactly how much it costs to process, package and ship your products. After several months or years, you’ve started to run into problems. Here are some signs that your fulfillment provider is no longer right for you.

Incorrect Orders

When hiring a fulfillment provider, your business reputation is on the line. Customers are expecting their orders to be correct and arrive on time. It’s imperative that your 3PL handles every order with care and ensures they are correctly representing your brand. 

Out-of-Date Technology and Processes

Ecommerce is consistently growing, as is your business. If your 3PL is not keeping up with the industry shifts, they may be preventing your company from reaching new heights. Whether it’s streamlining processes or incorporating new technologies, your fulfillment provider should be constantly focused on growing and providing the best service for you and your customers. 

Limited Storage Space

Shipping from multiple fulfillment centers can help your business exponentially grow. If your 3PL provider only offers limited locations, you could be hurting your business. Outgrowing your current storage option is a nightmare. It leads to unnecessary errors with orders and more time problem solving instead of selling. As your business scales, your 3PL should have the ability to scale with you. 

Unavailable Customer Support

It’s essential that your fulfillment provider makes themselves available to answer all of your questions and meet your needs. Your 3PL should be working with you, not against you, to grow your business and help manage the hurdles you encounter along the way.

What makes Rakuten Super Logistics the ideal 3PL?

If you identified with any of the above scenarios, it’s time to change your 3PL provider. Rakuten Super Logistics provides expert service and unbeatable prices

Rakuten Super Logistics offers:

  • 100% order accuracy guarantee
  • 1-2 day ground shipping
  • Round the clock customer service support
  • Seamless eCommerce integration and SmartSuite fulfillment tools
  • Multiple fulfillment centers across the country

We know that changing fulfillment providers is a big decision. We’ve created guides to help you in this evaluation process and have experts readily available to answer all your questions. Our dedicated staff provides excellent quality control and helps set you up for long-term success. 


Rakuten Super Logistics (RSL) is a national leader in eCommerce order fulfillment and freight brokerage. RSL’s nationwide network of fulfillment centers allows leading eCommerce retailers to reduce shipping costs, improve order accuracy, decrease shipping times, and increase customer satisfaction. Contact us to request a quote and learn more about partnering with RSL to fulfill your eCommerce shipping needs.