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What to Expect When Signing up With a Third-Party Logistics Company

By:
Rakuten Super Logistics
October 28, 2020

You’ve grown your business and are ready to recruit help from a third-party logistics company. Now you’re probably wondering what the onboarding process looks like and when your business will officially begin sending out merchandise. Here’s what you can expect when signing on with a shipping partner like Rakuten Super Logistics. 

First Week

The first week of your relationship with your 3PL will be focused on getting to know you and the people supporting your overall business goals.  First, you’ll start with a welcome call from your new client services representative. Then, your client services team will begin creating your internal account and kicking off your outsourced eCommerce shipping and order fulfillment.

After your welcome call, you’ll receive an email with instructions on how to set up your client portal. This portal is the gateway to your support at Rakuten Super Logistics. 

Next Two Weeks

Following your welcome call and account set up, client services will work with you to fully set up access to your client portal, as well as Smartfill and any other integrations needed for shipping your merchandise. You can also expect to receive your first invoice during this time period as well. Additionally, client services will ensure your API integration is ready towards the end of these two weeks.

Final Two Weeks

After several weeks of preparing your merchandise and integrating our systems, your outsourced shipping and order fulfillment will be ready to launch! During the final two weeks of your onboarding, you will receive an email to help you set up SmartFill and train you on how to use the system. With Smartfill, you will begin inputting your inventory and getting your merchandise organized for our team to pick, pack, and ship your orders. Once your SKUs and ASNs are verified, your logistics are ready to go!

On average, it takes about 30 days from beginning to end to start shipping and fulfilling with a 3PL like Rakuten Super Logistics. All along the way, our client services team will guide and direct you on how to make the transition to outsourced logistics as smooth as possible.

Still considering outsourcing in 2021?  Contact us today and see how Rakuten Super Logistics can transform your business.


Rakuten Super Logistics (RSL) is the leader in eCommerce order fulfillment services and freight brokerage. RSL offers national fulfillment services and a network of 15 US fulfillment centers located in Anaheim (CA), Atlanta (GA), Austin (TX), Chicago (IL), Denver (CO), Houston (TX), Las Vegas (NV), Miami (FL), Olean (NY), Reno (NV), Salt Lake City (UT), and Scranton (PA). Their state-of-the-art technology allows for integration with popular shopping cart platforms and online marketplaces including Amazon, Big Commerce, Channel Advisor, eBay, Magento, ShipStation, Shopify, Volusion, Walmart Marketplace, and WooCommerce.