Privacy Policy

1.           WHAT THIS PRIVACY POLICY COVERS

This website, located at http://www.rakutensl.com (the “Site”),is operated by Webgistix Corporation d/b/a Rakuten Super Logistics (“Rakuten SL,” “we” or “us”), part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten, Inc., based in Tokyo, Japan.

Rakuten SL provides e-commerce shipping and fulfillment services (collectively referred to as “Services”) to our business clients and partners (“Clients”), who use our Services to provide e-commerce order fulfillment services to their end users and customers (“ClientCustomers”). In the course of providing our Services to our Clients, Rakuten SL receives and processes personal information, such as delivery addresses and order information, about Client Customers on behalf of our Clients. As to this personal information we collect and use about Client Customers, we act as a Service Provider on behalf of our Clients and do not use, retain, or disclose this information except in relation to providing the Services to our Clients. Rakuten SL is not responsible for the privacy or security practices of our Clients, which may differ from those set forth in this privacy policy, so please check with individual businesses of which you are a Client Customer about the policies they have in place to govern their collection, use, processing, and sharing of your personal information, and to exercise your consumer privacy rights under applicable privacy laws.  

This Privacy Policy explains how Rakuten SL collects, uses, and discloses personal information about you as a business on our own behalf, either as our Client or as a Site visitor, including when you use this Site to discover information about Rakuten SL or to request a quote, or when you otherwise communicate with us.  This Privacy Policy also explains your privacy rights in relation to your personal information and how you can exercise them. As used in this policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  

2.           COLLECTION OF INFORMATION

Types of Information We May Collect

Site Visitors:   When you visit our Site or otherwise interact with us as described above, we may collect the following types of information about you:  

·      Identifiers, such as your name, address, email address, IP address, or unique online identifiers;

·      Commercial information, such as information about products or services you purchased or considered;

·      Internet or other network activity information, including online browsing or search history, or information about your interaction with our website;

·      Professional or employment-related information, including the company for which you work and your job title.  

 

Business Clients:  for our Clients who create accounts with us or log in to our Client portal via the Site, we may collect the following types of information about you as a representative of your business:

·      Identifiers, such as name, address, email address, username, password, IP address, or unique online identifiers;

·      Customer Record Information such as your signature (on a contract), your telephone number, credit card or other payment information;

·      Commercial information, such as information about products or services you purchased, considered, or consumed;

·      Internet or other network activity information, including online browsing or search history, or information about your interaction with our website, including the Client portal;

·      Professional or employment-related information, including the company for which you work and your job title.  

 

Sources of Collection

We may collect the above types of information from a variety of sources, as described below:

Information You Provide to Us Directly

We collect information you provide directly to us, such as when you fill out a form or otherwise submit, send, or provide your information to us yourself.    

Information We Collect Automatically

When you access or use our Site, we automatically collect certain information about you, including:

Log and Device Information:  We systematically collect standard information related to your access to and use of the Site and the device you used to access the. Site, such as the type and version of your browser and operating system, access dates and times, pages viewed, IP address and the referrer web page from which you linked to our Site.

InformationCollected by Cookies and Similar Tracking Technologies:  We (and our service providers and other third parties) may also use technologies like cookies (small data files related to your Site visit that are stored on your hard drive or in device memory) and web beacons (embedded electronic images that help deliver cookies and detect events) to automatically collect information, for the purposes described in the next section. Some cookies are strictly necessary to the operation of our Site, some enhance the Site performance or capture information used for analytics about Site use and campaign effectiveness, and some are used to deliver or target our advertising to you on other websites or social media properties you visit. To learn more about our use of cookies and to set your preferences, please see our Cookie Policy .

3.           USE OF INFORMATION

We may use all categories of the information we collect about you for the business purposes listed below:

To Provide our Site and Services - We use strictly necessary information that is collected automatically to provide you our Site and a method for you to request that we contact you or provide you a quote for services. For Clients, we also use your collected information to provide our Services, maintain your accounts, send you invoices for services and process payments.

To Authenticate your Identity - We may use your username, password, and/or browser cookies to recognize you when you re-visit our Site or when you log into our Client portal with your account credentials.  

To Communicate with You - We use your collected information like email address, phone number or address to communicate with you if you requested a quote or other information, or if you signed up to receive our newsletter.  If you are a Client, we may contact regarding our Services in order to deliver transactional or service-related communications.

For Marketing - We may use your email address (subject to your unsubscribe options under applicable law), mailing address, phone number(subject to your opt-in or out options under applicable law), or browser cookies or tags (subject to applicable opt-outs) to send or show you targeted or personalized marketing messages or offers for Rakuten SL.  In addition to the opt-outs offered below in Section 5, if you no longer wish to receive promotional email communications from us, you may unsubscribe by clicking the UNSUBSCRIBE link in the email message.  

To ProvideYou Customer Service - We use your information in order to respond appropriately to your inquiries, complaints, or requests communicated to us through our Site or otherwise, including to provide you information about our Services.  

To Improve our Site, Services, and Marketing - We use information about your use of our Site and Services, your interaction with our marketing and social media, as well as your feedback to analyze, evaluate and make improvements to our product and Services offerings, our Site, including content and functionality, and assess the effectiveness of our marketing.  

To Comply with Legal Obligations - We may use your information as necessary to comply with obligations we have under applicable laws to compile, maintain, and file required records or reports, to cooperate with regulators or law enforcement agencies as to official investigations or respond to legal processes.  

To Exercise or Protect Our Rights - We may use your information to exercise or protect our legal rights, such as prosecuting or defending against intellectual property (copyright, trademark, patent, trade secret, counterfeiting) actions, fraud claims, or violations of our or third parties’ rights.  

To ProtectYou, Others, and Our Business - We may use collected information to limit spam, malware, and other malicious online activities and security risks, and to improve and enforce our Site security measures, or otherwise as necessary to protect the safety, security, and legal rights of persons and/or Rakuten SL or to enforce our agreements or policies.  

4.           SHARING OF INFORMATION

Disclosure for Business and Commercial Purposes. We may disclose all the categories of information collected for our business or commercial purposes, including the following:  

·      Disclosure toVendors/Service Providers
       
We may disclose your personal information as necessary to vendors, service providers and other third parties that perform services for us, for a business purpose, including business operations-related services such as platform support, other IT services, and analytics.

·      With OurAffiliates and Subsidiaries
       We may share information that we collect about you with our affiliates and subsidiaries or other Rakuten-related entities that provide services for us, or in order redirect or resolve inquiries from you regarding services that they provide.

·      To Comply with Law
       We may disclose information about you in response to an official request for information, if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

·      To Protect Rakuten SL or Others We may disclose your information if we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Rakuten SL or others.

·      In Connection with a Business Transaction
       We may disclose your information in confidence in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. If there are changes to the internal structure of our parent company so that another Rakuten SL affiliate or subsidiary takes on the role of centrally collecting, using or disclosing personal information in accordance with this Privacy Policy, that affiliate or subsidiary will handle your information in accordance with this Privacy Policy in place of Rakuten SL.

Sale of Personal Information. We do not sell your personal information for money, but we may permit certain of our vendors to use tracking technologies for the purposes of effectuating our targeted advertising and marketing to you on third-party sites and services, measuring ad response, analyzing your use of our Site andServices, and customizing our Site and Services in ways that may be deemed a“sale” of personal information under the California Consumer Privacy Act of2018 (CCPA). To the extent we or our vendors use such technologies on the Site or our Services, we offer an opt-out below in Section 5.  With respect to Nevada SB220’s amendment of the Nevada Privacy of InformationCollected on the Internet from Consumers Act, Rakuten SL does not sell for monetary consideration the personal information of Nevada consumers for the purpose of resale or re-license to other entities.

In addition to the above listed disclosures, we may also share aggregated or de-identified information that cannot reasonably be used by recipients to identify you.
5.           YOUR CALIFORNIA PRIVACY RIGHTS

Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act of 2018 (“CCPA”) (California Civil CodeSection 1798.100 et seq.) and the “Shine the Light” Law (California CivilCode Section 1798.83).  If you are a California resident, this section applies to you.

Description of Your Privacy-Related Rights

If you are a California resident who meets the CCPA’s definition of “Consumer,” you are entitled to the following rights:

Right to Know and Access:  You have the right to request that we provide certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Right to Know, Access, and Delete below), we will disclose to you:

·      The categories of personal information we have collected about you.

·      The specific pieces of personal information we collected about you(also called a data portability request).

·      The categories of sources from which we collected your personal information.

·      The categories of third parties with whom we shared your personal information, including:

  • If we disclosed your personal information for a business purpose, which categories of your personal information we disclosed to which categories of recipients, and
  • If we sold your personal information, which categories of your personal information we sold to which categories of recipients.  

·      Our business or commercial purpose for collecting or selling that personal information.

Right to Request Deletion: You have the right to request that we delete any personal information we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Clients can also update their account information at any time by contacting us at email: marketing@rakutensl.com or tel: 866 722 9687.

Right to Opt-Out of Sale of Your Personal Information: We offer an opt-out from the use of cookies and other tracking technologies in connection with our Site, which may in some cases constitute the sale of your personal information under the CCPA or other privacy laws. To opt-out of this type of sale of your personal information, please click here Do Not Sell My Personal Information and with draw your consent in order to opt out of having your web browsing information used for behavioral advertising purposes.

Right to Non-Discrimination:  We will not discriminate against you for exercising any of your CCPA rights.
Unless otherwise permitted by the CCPA, we will not:

·      deny you goods or services

·      charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties

·      provide you a different level or quality of goods or services, or

·      suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services because you request to know, access, or delete your information or opt out of its sale.

How To Exercise Your CCPA Rights to Know, Access, and Request Deletion

To exercise your right to know, access, or delete as described above, you may submit a request to us by either:

·      Filling out this webform, located at https://www.rakutensl.com/ccpa

·      Calling us at +1 (650) 383-1328

You may not make a request to know or access your information under CCPA more than twice within a 12-month period.

Verification. Your request must be verifiable.  In order for us to verify your identity, we will need to match particular information that you provide in your request with data that we maintain and have determined to be reliable for the purposes of verification. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.  If your request is to know or access specific pieces of personal information, you will be required to sign a declaration under penalty of perjury that the you are the consumer whose personal information is the subject of the request.

Agents. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent making a request on your behalf, we may require you to provide proof that you authorized this agent to submit a request on your behalf or that he or she has power of attorney in connection with your request to know, access or delete your personal information, and we may require you to independently verify your identity.

6.           OTHER NOTICES

Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes.  We do not share your information with third parties for their direct marketing purposes.

Do Not Track

Rakuten SL does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.  We continue to monitor and review new technologies and will modify this policy accordingly in the event of a change.

Notice regarding information of minors  

This Site and any related services are intended for adults over 16 years of age, and we do not knowingly collect or sell personal information of minors under 16 years of age without affirmative authorization or without verifiable opt-in consent from a parent for those under age 13.

7.           RETENTION

We may retain information about you for as long as it is necessary to fulfill the purposes described Section 3. Some of your information may be retained in our systems even after you request your information to be deleted in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, otherwise use internally in a lawful manner that is reasonably aligned with the expectations of the consumer or compatible with the context in which the information was provided, and to under take any investigations necessitated by the foregoing.

8.           INFORMATION SECURITY

We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the Personal Information that we process. These measures are aimed at preserving the ongoing integrity and protecting the confidentiality of users’ Personal Information. We evaluate these measures on a regular basis to confirm that they continue to maintain and apply an appropriate level of security.

9.           CHANGES TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage).  We encourage you to review the Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the choices available to you.  

10.        CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Rakuten Super Logistics
500 Amigo Court, Suite 100
Las Vegas,Nevada 89119

email: marketing@rakutensl.com

tel: 866 722 9687

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