Privacy Policy


Last Updated: January 1, 2020


What This Privacy Policy Covers

Collection of Information

Use of Information

Sharing of Information

Links to Third Party Sites

Advertising and Analytics Services Provided by Others

YourPrivacy Rights

Your Choices


Information Security

Changes to the Privacy Policy

Contact Us


This Privacy Policy explains how Webgistix Corporation d/b/a Rakuten SuperLogistics (“Rakuten SL,” “we” or “us”) collects, uses, and discloses information about businesses  that use our fulfillment and warehouse distribution services (collectively referred to as “Services”)or access our website located at (collectively, the “Site”). Rakuten SL is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten, Inc., based inTokyo, Japan.

This Privacy Policy applies to all users of our websites, apps, features, or other services anywhere in the world. This Privacy Policy specifically applies to visitors to the Site and our business clients and partners who use our services (“Clients”).  Our Clients’ use the Services to provide order fulfillment and distribution services to their end users and customers (“ClientCustomers”). We describe what information we receive from Clients about Client Customers in Section 2(A)(2) below


A.  Information You Provide to Us

1.   Our Clients

We collect information from our Clients to provide them with our Services.

We collect information you provide directly to us a sour Client. For example, we collect information from you when you:

·      Utilize any of our Services (e.g., customer information, including name, postal address, telephone number, and email address);

·      Create an account through our online portal on the Site (“Account”) in order to receive our Services. We may collect information in association with your use of our Services, such as standard information relating to your information requests, and any customer service requests and notes or details explaining what you asked for and how we responded.

·      Send us a message through the Site, request a quote from us, fill out a form or enter information through the Site, or otherwise communicate with us. We may collect information such as your name, telephone number, postal address, email address, and any other information you choose to provide; or

·       Provide us with any other information in order for us to deliver our Services.

2.   Our Clients Customers

We refer to the information we receive from our Clients about their Client Customers in the course of us providing Services to Clients as “Client Customer Information.”  We receive Client Customer Information fromClients to facilitate the processing of Client Customer orders by Clients.Client Customer Information we receive from Clients may include name, email address, mailing address, telephone number, order details and other information needed to facilitate the shipment of orders. This Privacy Policy does not apply to any information beyond the ClientCustomer Information furnished to us by a Client to allow us to support the Client’s fulfillment and distribution of orders placed by a Client Customer (“ClientServices”). We are acting on behalf of the Clients, and we are not responsible for our Clients’ handling of information related to ClientServices.  Our Clients have their own policies regarding the collection, use and disclosure of Client Customers’ personal information.  To learn about how a Client handles Client Customers’ personal information, we encourage you to read the Client’s privacy statement.  Our use ofClient Customer Information provided by our Clients in connection with ourServices is subject to the written agreement between us and Clients.

B.  Automatically Collected Information and OtherInformation We Collect When You Use Our Site

When you access or use our Site, we automatically collect information about you, including:

·       LogInformation: We collect information related to your access to and use of the Site, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Site.

·       DeviceInformation: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

·      InformationCollected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, count visits and times visited, see what products and services are displayed and searched, and collect server log information other than the above. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Site or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see Section 8(B) below. To the extent we or our partners use such technologies through the Site, we offer an opt-out as discussed in Section 7(V).


Specifically, we may use the information we collect about you for the purposes listed below:

A.  Provide Our Services

We use your information to improve and optimize the user experience, operation and performance of our Services, and to manage and maintain your Account. We use Client Customer Information to facilitate our Clients’ provision of Client Services to Client Customers.  For example, we use Client CustomerInformation (e.g. name and address) to support the fulfillment and shipment of orders.

B.  To Communicate with Clients

If you are aClient, we may contact you directly or through our partner service providers regarding our Services in order to deliver transactional or service-related communications. We use your information in order to respond appropriately to your inquiries, complaints, or requests in relation to the Site or ourServices. Further, we may use your email address to communicate service-related messages to you, such as changes to this Privacy Policy, system updates or any updates on terms of use applicable to the Site or your Account.

C.   Marketing

We may use your information to understand your preferences better and to appropriately personalize the marketing messages we send to Clients. We may also use your information to send marketing communications about the Services and other products, services, and information that may be of interest to Clients.See Section 8(C) below for more information about how to opt-out of these communications at any time.

D.   ForCustomer Service

We may use your information in order to respond appropriately to your inquiries, complaints, or requests in relation to the Site or our Services. Further, if you are acting asa Client, we may use your email address to communicate service-related messages to you, such as changes to this Privacy Policy, system updates or any updates on terms of use applicable to the Site or your Account.

E.   ForSite Improvement

We may use your information for our everyday business operations such as auditing, administration of the Site, and analytics. Your information may also be used to improve the content and/or functionality of the Site.

F.   For Research, Development, and Analytics

We may use your information for business purposes including providing analytic services and for other strategic purposes.

G.   ToPrevent or Mitigate Fraudulent or Illegal Activities

We may use your information to prevent, identify, and investigate scams, cyber-attacks, and other potentially illegal or fraudulent activities, or in relation to any other activities necessary to protect the legal rights of Rakuten SL and/or the rights of third parties.

H.   Exercising or Defending Legal Claims

We may use your personal information to exercise our legal rights or defend against legal claims, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims or violations of law or our terms and conditions.

I.    For Other Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.


We may share information about you as follows or as otherwise described in this Privacy Policy.

A.  With Our Subsidiaries and Affiliates

We may share information about you with our subsidiaries and affiliates or other Rakuten related entities in order to perform analytics, for strategic purposes, or to provide other services.

B.  With Our Vendors

We disclose your personal information with vendors, service providers, and third parties that perform services for us, including business operation related services such as providing us with shipping services, order tracking services, and IT services.

C.  To Comply with Law

In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

D.  To Protect RakutenSL or Others

If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Rakuten SL or others.

E.  In Connection with a Business Transaction

In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

If there are changes to the internal structure of our parent company so that another Rakuten SL affiliate takes on the role of centrally collecting, using or disclosing personal information in accordance with this Privacy Policy, that subsidiary or affiliate will handle your information in accordance with this Privacy Policy in place of Rakuten SL.

F.   With Your Consent or at Your Direction

We may share your information when authorized by you or to provide you with a service you have requested.

G.  With our Clients

We only share Client CustomerInformation with the Client that furnished or made such information available to us to provide Services to that Client or as otherwise directed by thatClient.

In addition to the above listed disclosures, we may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you.


Our Site may contain links to other web sites, including but not limited to affiliated web sites. Other web sites which are not controlled by Rakuten SL may reference or link to our Site. We encourage you to review the privacy policies of every web site that you visit that our Site may link to or that may link to our Site. We are not responsible for the privacy practices or content of such other web sites or mobile applications.


We may allow others to provide analytics services and serve advertisements on our behalf across the web and on the Site.These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Site and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Rakuten SL and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please


You have the right to privacy in line with the local laws that applies to you. For example, consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) (California Civil Code Section 1798.100 et seq.)and the “Shine the Light” Law (CaliforniaCivil Code Section 1798.83).If you are a California resident, this section applies to you.

A.  Additional Disclosures Related to the Collection, Use,Disclosure, and Sale of Personal Information

The following table summarizes our personal information collection, use, and sharing practices in the preceding 12 months since we last updated this Privacy Policy on January 1, 2020.

B.  Sale of Personal Information

We do not sell your information for money, but we and our business partners use tracking technologies to help us to understand our customers and visitors to the Site, to enhance your online experience, and customize our offerings in ways that may be deemed a “sale” of personal information under the CCPA. This includes working with third parties such as ad networks which collect personal information via tracking technologies to serve personalized advertisements on and off our Site, provide us with data collection, reporting, ad response measurement. To the extent we or our partners use such technologies on theSite, we offer an opt-out as discussed below in Section7(D).

C.  Your Privacy-Related Rights

This Section lists the privacy-related rights (“Rights”)that California users have under the CCPA regarding their personal information.This Section describes your Rights and how to exercise those Rights.

Right to Know and Access: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Right to Know, Access, and Delete below), we will disclose to you:

·      The categories of personal information we collected about you

·      The categories of sources for the personal information we collected about you

·      Our business or commercial purpose for collecting or selling that personal information

·      The categories of third parties with whom we share that personal information

·      The specific pieces of personal information we collected about you (also called a data portability request)

·      If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

○  sales, identifying the personal information categories that each category of recipient purchased; and

○  disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to RequestDeletion: You have the right to request that we delete any personal information we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Right toOpt-Out of Sale of Personal Information:

We offer an opt-out from the use of cookies and other tracking technologies in connection with our Site, which may in some cases constitute the sale of your personal information under the CCPA or other privacy laws. To opt-out of the sale of your personal information, please click Do Not SellMy Personal Information. [A1] [A2] This will cause information to cease to be added to any cookies or other tracking technologies that have been set on our Site or block them entirely. Please note that you will need to opt out again if you visit our Site from a different device or browser of if you clear your cookies.

Right to Non-Discrimination:We will not discriminate against you for exercising any of your CCPA rights.Unless permitted by the CCPA, we will not:

·      Deny you goods or services.

·      Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

·      Provide you a different level or quality of goods or services.

·      Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

D.  How To Exercise Your Right to Know, Access, and Request Deletion

To exercise your right to know, access, or delete as described above, you may submit a request to us by either:

·      Calling us at [866 722 9687].

·      Completing the webform located at [].

You may only make a request to know or access twice within a 12-month period.

Your request must be verifiable. In order for us to verify your identity, we will match two or three data points that you provide with data points that we maintain and have determined to be reliable for the purposes of verification. If your request is to know or access specific pieces of personal information, you will be required to sign a declaration under penalty of perjury that the you are the consumer whose personal information is the subject of the request.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

E.  Authorized Agent

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. We may require the agent to provide a written permission from you to submit a request on your behalf and to verify their identity, or demonstrate that he or she has power of attorney in connection with a request to know, access or delete.

F.  Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. We do not share your information with third parties for direct marketing purposes.

G.  California Do Not Track Disclosure

California Business & Professions Code Section 22575(b)(as amended effective January 1, 2014) provides that California residents are entitled to know how Rakuten SL responds to “Do Not Track” browser settings. Rakuten SL does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

8.           YOUR CHOICES

A.  Account Information

You may update and correct certain Account information you provide to us at anytime by logging into your account or emailing us, or [insert any other methods available to users]. If you wish to [delete or deactivate] your Account, [please email us at [insert email address]] [or describe other method, such as through settings on the Site], but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

B.    Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

C.  Communications with Rakuten SL

If you no longer wish to receive emails you may click on the hyperlink titled“Unsubscribe” at the bottom of any marketing related email sent to you by Rakuten SL, and then follow the directions to unsubscribe from email, or you can modify your preferences in your Account settings located in the Site. Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your Account or the Services.

9.           RETENTION

We may retain information about you for as long as it is necessary to fulfill the purposes described above in Section3. Some of your information may be retained in our systems even after you request your information to be deleted in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, otherwise use internally in a lawful manner that is reasonably aligned with the expectations of the consumer or compatible with the context in which the information was provided, and to undertake any investigations necessitated by the foregoing.


We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the personal information that we process. These measures are aimed at preserving the ongoing integrity and protecting the confidentiality of users’ personal information. We evaluate these measures on a regular basis to confirm that it continues to maintain and apply an appropriate level of security.


We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the choices available to you.

12.           CONTACT US
If you have any questions about this Privacy Policy, please contact us at:

500 Amigo Court, Suite 100

Las Vegas, Nevada 89119]


tel: 866 722 9687


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