This website, located at http://www.rakutensl.com (the “Site”), is operated by Webgistix Corporation d/b/a Rakuten Super Logistics (“Rakuten SL,” “we” or “us”),part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten, Inc., based in Tokyo, Japan.
Types of Information We May Collect
Site Visitors: When you visit our Site or otherwise interact with us as described above, we may collect the following types of information about you:
·Identifiers, such as your name, address, email address, IP address, or unique online identifiers;
·Commercial information, such as information about products or services you purchased or considered;
·Internet or other network activity information, including online browsing or search history, or information about your interaction with our website;
·Professional or employment-related information, including the company for which you work and your job title.
BusinessClients: for our Clients who create accounts with us or log in to our Client portal via the Site, we may collect the following types of information about you as a representative of your business:
·Identifiers, such as name, address, email address, username, password, IP address, or unique online identifiers;
·Customer Record Information such as your signature (on a contract), your telephone number, credit card or other payment information;
·Commercial information, such as information about products or services you purchased, considered, or consumed;
·Internet or other network activity information, including online browsing or search history, or information about your interaction with our website, including the Client portal;
·Professional or employment-related information, including the company for which you work and your job title.
Any additional fulfillment platforms or services that you access via the ClientPortal that collect or use any different information about you will have their own Privacy Policies.
Sources of Collection
We may collect the above types of information from a variety of sources, as described below:
Information You Provide to Us Directly
We collect information you provide directly to us, such as when you fill out a form or otherwise submit, send, or provide your information to us yourself.
Information We Collect Automatically
When you access or use our Site, we automatically collect certain information about you, including:
Log and Device Information: We systematically collect standard information related to your access to and use of the Site and the device you used to access the Site, such as the type and version of your browser and operating system, access dates and times, pages viewed, IP address and the referrer web page from which you linked to our Site.
We may use all categories of the information we collect about you for the business purposes listed below:
To Provide our Site and Services - We use strictly necessary information that is collected automatically to provide you our Site and a method for you to request that we contact you or provide you a quote for services. For Clients, we also use your collected information to provide our Services, maintain your accounts, send you invoices for services and process payments.
To Authenticate your Identity - We may use your username, password, and/or browser cookies to recognize you when you re-visit our Site or when you log into our Client portal with your account credentials.
ToCommunicate with You - We use your collected information like email address, phone number or address to communicate with you if you requested a quote or other information, or if you signed up to receive our newsletter. If you are a Client, we may contact regarding our Services in order to deliver transactional or service-related communications.
For Marketing- We may use your email address (subject to your unsubscribe options under applicable law), mailing address, phone number(subject to your opt-in or out options under applicable law), or browser cookies or tags (subject to applicable opt-outs) to send or show you targeted or personalized marketing messages or offers for Rakuten SL. In addition to the opt-outs offered below in Section 5, if you no longer wish to receive promotional email communications from us, you may unsubscribe by clicking the UNSUBSCRIBE link in the email message.
To ProvideYou Customer Service - We use your information in order to respond appropriately to your inquiries, complaints, or requests communicated to us through our Site or otherwise, including to provide you information about our Services.
To Improve our Site, Services, and Marketing- We use information about your use of our Site and Services, your interaction with our marketing and social media, as well as your feedback to analyze, evaluate and make improvements to our product and Services offerings, our Site, including content and functionality, and assess the effectiveness of our marketing.
To Comply with Legal Obligations - We may use your information as necessary to comply with obligations we have under applicable laws to compile, maintain, and file required records or reports, to cooperate with regulators or law enforcement agencies as to official investigations or respond to legal processes.
To Exercise or Protect Our Rights - We may use your information to exercise or protect our legal rights, such as prosecuting or defending against intellectual property (copyright, trademark, patent, trade secret, counterfeiting) actions, fraud claims, or violations of our or third parties’ rights.
To ProtectYou, Others, and Our Business - We may use collected information to limit spam, malware, and other malicious online activities and security risks, and to improve and enforce our Site security measures, or otherwise as necessary to protect the safety, security, and legal rights of persons and/or Rakuten SL or to enforce our agreements or policies.
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act of 2018 (“CCPA”) (California Civil CodeSection 1798.100 et seq.) and the “Shine the Light” Law (California CivilCode Section 1798.83). If you are a California resident, this section applies to you.
Description of Your Privacy-Related Rights
If you are a California resident who meets the CCPA’s definition of “Consumer,” you are entitled to the following rights:
Right to Know and Access: You have the right to request that we provide certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Right to Know, Access, and Delete below), we will disclose to you:
· The categories of personal information we have collected about you.
· The specific pieces of personal information we collected about you(also called a data portability request).
· The categories of sources from which we collected your personal information.
· The categories of third parties with whom we shared your personal information, including:
· Our business or commercial purpose for collecting or selling that personal information.
Right to Request Deletion: You have the right to request that we delete any personal information we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Clients can also update their account information at any time by contacting us at email: email@example.com or tel: 866 722 9687.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Unless otherwise permitted by the CCPA, we will not:
· deny you goods or services
· charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
· provide you a different level or quality of goods or services, or
· suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services because you request to know, access, or delete your information or opt out of its sale.
How To Exercise Your CCPA Rights to Know, Access, and Request Deletion
To exercise your right to know, access, or delete as described above, you may submit a request to us by either:
· Calling us at +1 (650) 383-1328
You may not make a request to know or access your information under CCPA more than twice within a 12-month period.
Verification. Your request must be verifiable. In order for us to verify your identity, we will need to match particular information that you provide in your request with data that we maintain and have determined to be reliable for the purposes of verification. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. If your request is to know or access specific pieces of personal information, you will be required to sign a declaration under penalty of perjury that the you are the consumer whose personal information is the subject of the request.
Agents. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent making a request on your behalf, we may require you to provide proof that you authorized this agent to submit a request on your behalf or that he or she has power of attorney in connection with your request to know, access or delete your personal information, and we may require you to independently verify your identity.
Metrics. For transparency, metrics on the consumer requests we received and acted upon in the previous year are shown below, regardless of whether or not we met the CCPA regulations’ threshold requiring disclosure of such metrics for that year:
*Each of these requests to delete were “Denied”because we were unable to associate the requester with any information in our database; thus, it was impossible for us to comply.
Shine the Light
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. We do not share your information with third parties for their direct marketing purposes.
Do Not Track
Rakuten SL does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to monitor and review new technologies and will modify this policy accordingly in the event of a change.
Notice regarding information of minors
This Site and any related services are intended for adults over 16 years of age, and we do not knowingly collect or sell personal information of minors under 16 years of age without affirmative authorization or without verifiable opt-in consent from a parent for those under age 13.
We may retain information about you for as long as it is necessary to fulfill the purposes described Section 3. Some of your information may be retained in our systems even after you request your information to be deleted in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, otherwise use internally in a lawful manner that is reasonably aligned with the expectations of the consumer or compatible with the context in which the information was provided, and to undertake any investigations necessitated by the foregoing.
We have implemented technical and organizational measures to provide a level of security appropriate to the risk to the PersonalInformation that we process. These measures are aimed at preserving the on going integrity and protecting the confidentiality of users’ Personal Information. We evaluate these measures on a regular basis to confirm that they continue to maintain and apply an appropriate level of security.