Morrison Outdoors

Check out how the award winning sleeping bags, Morrison Outdoors scaled their business by partnering with RSL.

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How did you hear about Rakuten Super Logistics?

I was referred to RSL from a friend who is also an RSL customer.

What challenges did you face before partnering with RSL?

Our last 3PL provider was over 3 weeks behind schedule during peak of our summer season. Customers were cancelling orders and my inbox was full of angry complaints. In one batch shipment, they also sent the wrong item out to about100 customers, creating a huge headache all at once. It was a disaster!

Why did you choose RSL over a different fulfillment provider?

RSL had the best-looking technology, most-responsive salespeople, competitive pricing, and a strong recommendation from someone I trust.

What challenges did you face in 2020, during the pandemic? How did RSL support you?

Understanding the position I was in at my last warehouse, the team at RSL went above and beyond to get us onboarded and operational as quickly as possible. From then on, it was smooth sailing – our orders started flowing within 24 hours of arriving at the warehouse and our customer complaints dropped to zero overnight. It was a revelation.

What advice would you give to someone who is facing similar challenges as those you overcame?

You will only regret not making the change to RSL sooner.

Is there anything else that you would like to comment on or say about your business growth in 2020 and/or your experience with RSL?

We used 2 other warehouses before RSL, and I can honestly say that it feels like RSL has the best of all worlds – unbeatable prices, exemplary service, perfect consistency. I’m grateful to be your customer!

  • Customer Service
  • Fulfillment Center Network
  • SmartFill API

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Our fulfillment experts can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network. Stop wasting time and money on unnecessary transits and high shipping costs. Talk to our fulfillment team today to learn how we can work together to optimize your eCommerce strategy!

Why RSL?
100% Order accuracy RSL
100% Same Day Shipping with RSL
U.S. Based Customer Service
What our clients say
Vet Organics Clients loved RSL
Vet Organics

We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.

Our fitness client loved their experience working with us.
Fitness Product Company

Even though we’re not physically handling the order fulfillment, we feel like we are in complete control of the process.

Morrison Outdoors talked about using our network.
Morrison Outdoors

We used 2 other warehouses before RSL, and I can honestly say that it feels like RSL has the best of all worlds – unbeatable prices, exemplary service, perfect consistency. I’m grateful to be your customer!