Nutraceutical Company

Rakuten Super Logistics provides integrative technology and subscription box fulfillment expertise to help eCommerce businesses reach their full potential.

Request a Quote

2-Day Network increased speed of delivery and decreased shipping costs by 35%

Why did you decide to outsource your order fulfillment?

We were looking to change warehouses and wanted to work with someone who had technology that was integrated to our CRM system, and who had warehouses that were centrally located to our customers. Additionally, we wanted a company that knows how to work with a nutraceutical and subscription business. Rakuten Super Logistics (RSL), met that criteria and was very responsive when we reached out to them.

What is the added value in bringing RSL into your business operations?

We love having a business that’s automated and love the ability to push a high amount of volume through RSL. We can go days without even looking at the system because we are confident that it’s working. The technology integration was seamless and the ability to get order tracking is also very valuable. Previously, I’ve used warehouses that were close to where my business is because I wanted to be near them, but with RSL I don’t need to be close because I know that they are handling my business.

You recently began utilizing multiple warehouses - how has this affected your business?

We have been doing some cost analysis and by spreading our inventory across multiple warehouses, we have had a significant drop in our shipping costs. We have saved about 35% for each package going out the door. Additionally, customers are receiving their products a full day earlier than they had been, so it’s a win-win.

How important is it that you have a customer support representative on-site with your inventory that you can call, as well as a fulfillment center that you can visit?

Having a dedicated customer support representative has been imperative. We won’t work with a fulfillment company unless someone is there to answer our calls and emails. It is really important to have a customer service representative who is responsive and it’s been great working with our representative.

How do you view your relationship with Rakuten Super Logistics (RSL)?

I think that RSL being on the ball is what helps my business. They are helping me succeed and I am excited about the savings we can continue to look forward to by using multiple warehouses which will really change the dynamics of my business. I appreciate what RSL has done so far and like being able to have an open dialogue. It is imperative to have good fulfillment operations because you are part of the system that allows me to run my business. I don’t even have to think about RSL because you are doing your job and you are
doing it seamlessly.

About Nutraceutical Company

The nutraceutical company is a recognized name in sports nutrition supplements, and is dedicated to helping men and women achieve a healthy and fit lifestyle. The nutraceutical industry is worth $86 billion, and nearly two-thirds of Americans take some kind of nutraceutical health product. With such a high demand, it's no wonder that they sought a high-quality nutraceutical fulfillment provider to enhance their fulfillment operations!

  • Fulfillment Center Network
  • BigCommerce Platform
  • 2-Day Network

Request a Quote

Our 3PL fulfillment experts can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network. Stop wasting time and money on unnecessary transits and high shipping costs. Talk to our fulfillment team today to learn how we can work together to optimize your eCommerce strategy!

Why RSL?
100% Order accuracy RSL
What our clients say
Vet Organics Clients loved RSL
Vet Organics

We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.

Our fitness client loved their experience working with us.
Fitness Product Company

Even though we’re not physically handling the order fulfillment, we feel like we are in complete control of the process.

Morrison Outdoors talked about using our network.
Morrison Outdoors

We used 2 other warehouses before RSL, and I can honestly say that it feels like RSL has the best of all worlds – unbeatable prices, exemplary service, perfect consistency. I’m grateful to be your customer!

Rakuten Super Logistics is now ShipNetwork
Learn More