The most important thing is to provide our customers with a human touch and a professional feel-- we call that touchy-feely. We want people to know that we care.
We can always try to reinvent the wheel. We can also form partnerships with companies that provide high performing services that we are seeking. With RSL, we chose wisely; Rakuten Super Logistics is fulfillment on steroids (with a price we can afford). We are happy and our customers are thrilled.
First, RSL provides a unique breadth of experience as well as a willingness to work with companies like ourselves that are scaling up. Their personalized service lets us know we will not be lost in the proverbial sauce.
We look at RSL as "our" warehouse and shipping department. What is even better is that RSL knows that they are our partners. They are looking out for us.
We are able to provide same day shipping--where we can compete with all the major eCommerce companies. And, with same day shipping, our customers love us.
What I love best is the 100% Accuracy Guarantee; in the rare event when the wrong item is shipped, you do not pay for the original shipping and handling costs and RSL will bend over backwards to work out any issues with the customer.
Bottom Line: We love RSL! <3
Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-Commerce order fulfillment. Operating a strategic, nationwide network of 3rd party fulfillment centers, Rakuten Super Logistics U.S. protects e-Commerce retailers’ reputation with fast and accurate order fulfillment. The Rakuten Super Logistics U.S. SmartSuite of e-Commerce services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.