Why Partner With
Rakuten Super Logistics
Rakuten Super Logistics is a leading eCommerce order fulfillment company that provides the scalability, flexibility, and cost savings retailers demand.
Rakuten Super Logistics is a leading eCommerce order fulfillment company that provides the scalability, flexibility, and cost savings retailers demand.
Rakuten Super Logistics is made up of a dedicated group of professionals committed to providing the best eCommerce fulfillment and logistics services worldwide.
We empower our employees to ensure they can deliver a great client experience and create long-lasting relationships with our clients.
Our unwavering commitment to helping our clients achieve their goals proves us to be more than just another order fulfillment company, but an eCommerce partner.
Behind every successful company is an exceptional group of people leading the team. Meet the executive leadership team moving our company forward.
Rakuten Super Logistics is part of Rakuten Global. Rakuten provides a variety of consumer and business-focused services including ecommerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The support of Rakuten empowers our business to continually
seek opportunities for growth and innovation.
From first-time entrepreneurs to established brands, our clients share their success stories since working with Rakuten Super Logistics.
View All“We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.”
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We knew early on that we were not going to be able to keep our company lean if we had to manage a fulfillment crew. Once our initial marketing test was done, we began a search and quickly concluded that we needed a larger company with multiple warehouses that we could grow into rather than choose a company with one single, centrally located, warehouse.
It wasn’t quite an out of the box solution for us, but it was extremely painless. We needed to integrate our shopping cart with RSL and although there was no native integration available for our solution, our developer was able to use the RSL API to easily integrate them. Now, whenever an order comes in, it is instantly disseminated to RSL and the order confirmation is recorded in our data base.
We had a dedicated IT contact who quickly answered our developer’s questions and made the integration go smoothly. We also had a great salesperson who answered all of our questions… and believe me, we had a lot!
After the first year, we began using a second RSL warehouse to reduce delivery times for our west coast customers. This is something only our largest competitors can offer their customers.
The customer must have a good experience for our business to succeed. And the good experience includes quick access to tracking information as well as short handling times. RSL has been able to do their part well.
Absolutely--for a growing business who ships nationally, we are happy to recommend them.
We are quickly moving towards having our entire inventory in multiple warehouses. We only have about 20 SKUs at present, but we have plans to double that within 2 years.
Vet Organics is a manufacturer of natural pet products. Located in Boca Raton, Florida, the business was started by Craig Davis in 2012. Since their first product was launched in 2013, Vet Organics has expanded to 15 products and two product lines. 90% of their business is conducted online via their website www.vet-organics.com. Vet Organics has two product lines: grooming products and nutritional supplements—both for cats and dogs. All products use only natural ingredients. All ingredients in the nutritional supplements are human food quality and all facilities where these products are manufactured are FDA inspected annually.
Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-Commerce order fulfillment. Operating a strategic, nationwide network of fulfillment centers, Rakuten Super Logistics U.S. protects e-Commerce retailers’ reputation with fast and accurate order fulfillment. The Rakuten Super Logistics U.S. SmartSuite of e-Commerce warehouse and fulfillment services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.
“Even though we’re not physically handling the order fulfillment, we feel like we are in complete control of the process.”
We’ve tried to handle this process in-house but it’s just not realistic. Based on the volume and complexity of our order fulfillment, it makes sense to outsource from a cost perspective as well as an operational perspective. Internally, we want to keep our focus on continuing to build our brand and expand our business. We’ve been in a steep growth period for some time now and we don’t want to take our eye off the ball. Order fulfillment is such a detail-oriented process that we really feel it’s important to have it managed by someone who has expertise and experience in that area, and someone who can give it their full attention.
First and foremost, we value RSL’s dependability. Our orders go out on time and they are accurate. That’s the most important consideration. We want everyone who interacts with our brand to have a great experience. That starts with receiving timely, accurate shipments. Secondly, RSL is able to scale quickly. In our business, our shipment volume spikes quickly and dramatically when we onboard a new client. RSL is able to handle those spikes without missing a beat. Another point about RSL that has impressed us is the technology. We’re a technology company ourselves and we recognize the value of state-of-the-art systems. RSL’s cloud-based SmartFill platform provides us with real-time visibility into order status, inventory levels, shipment status and numerous reports that help us run our business as efficiently as possible. Even though we’re not physically handling the order fulfillment, we feel like we are in complete control of the process.
We’ve been partnering with RSL for two years. During that time, we’ve been fortunate to grow substantially. We’re shipping tens of thousands of orders per month to recipients in nearly every state. RSL has been able to grow with us. We have a dedicated account rep at RSL who is so responsive and helpful that we actually feel like he is an extension of our own team. That may sound like a cliché, but it’s absolutely true. RSL’s service orientation is really a differentiator for them. Servicing our business is not simple. When we onboard a new client, it’s a fairly complex process. We ship thousands of “welcome kits” to end users within days of bringing on a new client. The welcome kits include several items, and the welcome kits are not the same for every client. RSL does a great job at assembling these kits accurately and quickly, and ensuring that our end users have a positive first impression of our company. It’s a relief knowing that order fulfillment is a part of our business that we don’t have to worry about. RSL is completely reliable.
When it comes to online fitness products, fulfillment by Rakuten Super Logistics 2-Day Delivery Network is built specifically for businesses just like yours. The online fitness products industry has grown to over $10B in annual sales, and is expec- ted to continue to grow. Rakuten Super Logistics has played an integral role in our customers' rapid growth by protecting their reputation with fast and accurate order fulfillment. Every fitness business is special and unique -- your difference is part of what helps you stand out from the competition. As a result, at RSL we’ve found that there are often lots of twists and intricacies to your fitness business that only you and your team understand. Your customers have unique needs – in fact, they often depend on you to get and maintain one of life’s most precious resources: their health. As the leader of a successful fitness business you know from experience that things in your day-to-day operations can get pretty complex, and you may not be entirely sure that anyone else could ever really get it all. At Rakuten Super Logistics we get it and we’re happy to apply our expertise to free up some of your valuable time so that you can focus on the parts of your business and life that really matter.
Founded in 2001, Rakuten Super Logistics U.S. (formerly Webgistix www.webgistix.com) is a Rakuten, Inc. (4755: Tokyo) company and a global leader in e-Commerce order fulfillment. Operating a strategic, nationwide network of fulfillment centers, Rakuten Super Logistics U.S. protects e-Commerce retailers’ reputation with fast and accurate third-party fulfillment services. The Rakuten Super Logistics U.S. SmartSuite of e-Commerce services include SmartFill, SmartStock, and SmartShip Optimizer for calculating the optimal shipment method so orders are delivered at the lowest cost at guaranteed delivery times.
“ RSL provides the resources and expertise in fulfillment that in-house fulfillment simply can’t match.”
Before Rakuten Super Logistics (RSL), we fulfilled all our orders in-house. This was fine when Sleepypod was smaller, but at a certain stage of growth it became unwieldy. Orders began coming in faster and faster, and it got out of hand. This was complicated by the fact that we had no automated system, and everything had to be done manually, resulting in far too many mistakes. The cost of hiring a professional fulfillment team for our internal operations was prohibitively expensive, so we decided to see if a third party fulfillment provider could meet our needs.
Before Rakuten Super Logistics (RSL), we fulfilled all our orders in-house. This was fine when Sleepypod was smaller, but at a certain stage of growth it became unwieldy. Orders began coming in faster and faster, and it got out of hand. This was complicated by the fact that we had no automated system, and everything had to be done manually, resulting in far too many mistakes. The cost of hiring a professional fulfillment team for our internal operations was prohibitively expensive, so we decided to see if a third party fulfillment provider could meet our needs.
We looked at a number of top fulfillment providers before we made our decision, but the deal closer with RSL was the comprehensive shopping cart integration they have. Other fulfillment companies didn’t have existing integrations and would have required custom APIs to be built, but RSL had complete integration with our Magento shopping cart ready to go the moment we started. Rakuten Super Logistics (RSL) provided us with a robust technology solution that was head and shoulders above the competition.
The RSL SmartFillTM system gives us a great deal of control over our fulfillment. The fact that our orders are automatically uploaded and processed is a huge point for us, and the ability to access our order data with the system is unparalleled. RSL provides the resources and expertise in fulfillment that in-house fulfillment simply can’t match. Their fulfillment network stretches across the United States, and enables us to reach our customers quickly and with guaranteed accuracy. RSL also gives us the ability to expand our operations without worrying about space or labor. Sleepypod has many international customers, and so having a fulfillment partner who is moving forward rapidly with global expansion is fantastic.
Having an on-site support team makes a huge difference when we’re managing our operations. We have an amazing support representative in Las Vegas, and we really don’t know what we’d do without her. When we need questions answered or an order changed, we just give her a call or send a quick email and it gets done. It’s almost like having our own personnel in the warehouse. This is even more important when there is a problem or emergency, which do occur from time to time. In those circumstances, the benefit of having someone on the ground and able to quickly resolve the issue is both vital and reassuring.
It’s great to be able to visit the warehouses and see how the RSL team is managing our orders. It wasn’t until we saw the size and professionalism of the team that we were fully confident they would be able to handle any future growth on our part with ease.
Global expansion is the next phase of Sleepypod’s growth. That means not only expanding our product line and developing new pet supplies, but also expanding to Canada, the UK, and Asia. That’s why we’re excited about the global fulfillment network that RSL is developing.
Sleepypod’s vision is to create innovative, well designed, and functional pet products to complement modern, on-the-go lifestyles. Their critically acclaimed products have earned the following awards:
Sleepypod Air: Modern Dog Staff Pick Award (Spring 2011), Cat Fancy Editors’ Choice (2010), Dog Fancy Editors’ Choice (2010), Pet Business Industry Recognition Award (2010)
Crater Dot: Cat Fancy Editors’ Choice (2010), Pet Business Editors’ Choice (2010), Pet Business Industry Recognition Award (2009)
Sleepypod Mini: Cat Fancy Editors’ Choice (2008), Metropolitan Home Design 100 (June 2008)
Sleepypod: Susie HomemakerTM Seal of Approval (2011), Doggie Aficionado Reader “Best of” (2010), Bark Buckle Up Pet Safe Choice (2009), Cat Fancy Editors’ Choice (2007), Pet Product News Editors’ Choice (2007)
Outsource order fulfillment to grow your business with Rakuten SL!
Rakuten Super Logistics (RSL) is a leading eCommerce order fulfillment company that provides the scalability, flexibility, and cost savings retailers demand. With our order fulfillment services, we empower entrepreneurs —no matter their size— to compete with any online retailer in the world.
RSL provides eCommerce retailers the resources to increase speed of order delivery and constantly improve order fulfillment accuracy, while lowering shipping costs and increasing customer satisfaction.
We work with you to determine how and where your product should be located in order to get the lowest shipping costs available to you. Our nationwide network of facilities are all located near major US ports. These ports allow for efficient transportation and shipping costs. Once in our facilities, your inventory will be within a 2-day ground shipping network for 98% of the United States.
RSL‘s success has been based on the hard work and commitment of our people. We understand that, even in the age of technology, operational success depends on hiring the best people—which is why we hire, train and endeavor to promote from within our company. We believe that technology serves people and that our team has to universally share a commitment to our clients.
Since 2001, our eCommerce fulfillment services have evolved alongside retail and the online seller, but our values have remained constant. We remain committed to complete transparency in our operations, fully owned and operated fulfillment centers, and responsive In-house client support.
-Mike
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