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Questions to Ask a Potential Fulfillment Partner #9

Rakuten Super Logistics
February 16, 2018

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How do you handle mistakes?

Even the best fulfillment companies occasionally make mistakes. It is how the mistakes are handled that counts.

The accuracy rate should be at least 99.5%. An error rate on packaging should be less than (0.5%). That means there should be less than 5 mistakes per 1,000 packages. When the fulfillment company makes a mistake they should be willing to pay to correct it as well as refund your money in the original order.