3PL Logistics for Returns Management

Returns are a natural part of business. Let Rakuten take the hassle out of eCommerce return management with our fast and easy return processing services.

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Return Management

Returns are an unfortunate aspect of doing business in eCommerce, however, Rakuten Super Logistics simplifies returns with efficient eCommerce returns processing. Our staff is trained to handle returns as if they were their own, according to your specific instructions.

95% of online shoppers say a positive return experience drives loyalty (Narvar)

Ensure a positive customer experience with fast and easy return management services from Rakuten Super Logistics. Whether returns of your products are rare or often, having a reliable partner in place to handle returns when they do happen can make the difference between a return customer and a one-time purchase.

Professional Returns Handling

Remain in control of your returns, with specified returns handling, including:

  • Return to inventory, upon meeting specified quality control checks
  • Discarding damaged items, as instructed
  • Collecting returns and sending to specified location on set schedule

Depending on the needs of your business, our team can put together a plan for eCommerce return management that works for you. For more information, contact us to speak with a member of our fulfillment team.

  • Inventory Return
  • Discarding damaged items
  • Collect & send returns
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Purely Elizabeth

We interviewed Natalie of Purely Elizabeth on her experience in fulfillment and shipping before and after working with RSL. See what she had to say.

Natalie, Founder of Purely Elizabeth
Morrison Outdoors

Award-Winning Sleeping Bags talk about their great experience with Rakuten Super Logistics.

Founder, CEO
Nutraceutical Company

Rakuten Super Logistics provides integrative technology and subscription box fulfillment expertise to help eCommerce businesses reach their full potential.

Nutraceutical Company

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Our fulfillment experts can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network. Stop wasting time and money on unnecessary transits and high shipping costs. Talk to our fulfillment team today to learn how we can work together to optimize your eCommerce strategy!

Why RSL?
100% Order accuracy RSL
100% Same Day Shipping with RSL
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What our clients say
Vet Organics Clients loved RSL
Vet Organics

We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.

Our fitness client loved their experience working with us.
Fitness Product Company

Even though we’re not physically handling the order fulfillment, we feel like we are in complete control of the process.

Morrison Outdoors talked about using our network.
Morrison Outdoors

We used 2 other warehouses before RSL, and I can honestly say that it feels like RSL has the best of all worlds – unbeatable prices, exemplary service, perfect consistency. I’m grateful to be your customer!

FAQs

What is a 3PL?

3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and expand their customer reach.

What is 3PL order fulfillment?

Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.

What happens at an order fulfillment center?

At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.

When is the right time to work with an order fulfillment center?

There comes a point in any business when fulfillment needs become too big to do in-house. There are only so many products your team can pack and ship without sacrificing time and resources that could be better spent on business growth. If you’re running out of space for your new products, struggling to keep up with packing and delivery, have seen a significant increase in shipping costs, are unable to compete with other eCommerce sellers, or need a better process for returns, it’s time to partner with an experienced eCommerce fulfillment provider.

How do you manage inventory?

Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.

Do you handle returns?

Yes, Rakuten Super Logistics can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.

Will your fulfillment technology integrate with my eCommerce platform?

Our SmartFill fulfillment management platform integrates with all the major eCommerce shopping carts and marketplaces, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our Rakuten Super Logistics team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch after connecting to SmartFill. Contact us to learn more.

Where are your fulfillment centers located?

We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customers. Our West Coast fulfillment centers include Anaheim, CA, Las Vegas, NV, and Reno, NV. Our East Coast fulfillment centers are located in Carlstadt, NJ, Olean, NY, Scranton, PA, and Atlanta, GA,. We also have a fulfillment center in Chicago, IL, to service the midwest, centers in Austin, TX, and Houston, TX for your south-central states, and Denver, CO, and Salt Lake City, UT, to reach your Rocky Mountain customers.

How do I choose the best fulfillment center for my needs?

You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases. Learn more about streamlining your eCommerce shipping and how a fulfillment company can help you maximize your growth potential.