Return Management

Returns are an unfortunate aspect of doing business in eCommerce, however, Rakuten Super Logistics simplifies returns with efficient eCommerce returns processing. Our staff is trained to handle returns as if they were their own, according to your specific instructions.

95% of online shoppers say a positive return experience drives loyalty (Narvar)

Ensure a positive customer experience with fast and easy returns processing from Rakuten Super Logistics. Whether returns of your products are rare or often, having a reliable partner in place to handle returns when they do happen can make the difference between a return customer and a one-time purchase.

Professional Returns Handling

Remain in control of your returns, with specified returns handling, including:

• Return to inventory, upon meeting specified quality control checks
• Discarding damaged items, as instructed
• Collecting returns and sending to specified location on set schedule

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Depending on the needs of your business, our team can put together a plan for returns handling that works for you. For more information, contact us to speak with a member of our fulfillment team.

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