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eCommerce Subscription Box Fulfillment Services

If you are subscription based, Rakuten Super Logistics can help you. As an ecommerce fulfillment provider, we make Subscription Fulfillment seamless for you and your customer.

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From custom packing to delivery, we assemble and ship the unique experiences you craft for your subscribers.

With so much competition in subscription retail, you have to do more than just pack items in a box to keep your subscribers wanting more. Rakuten Super Logistics understands this and works with you to connect all the elements that can help grow your eCommerce subscription base.

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  • On time shipping
  • Product Monthly changes
  • Maintaining Quality control

Subscription Box Fulfillment Services All In One Place

Rakuten Super Logistics is a 3PL company that can streamline the subscription box fulfillment process, from storage and kitting to consistent and reliable shipping to your customers. Our growing network of subscription box fulfillment center locations allows for efficient transport of inventory and maintaining quality control close to your customers.

Organized Inventory Management

With every subscription box needing unique items, we have a tight inventory management system that allows us to quickly and accurately pick and pack products before shipping to your customers.

Customize Your Subscription Box With Confidence

Unboxing a subscription package should be an adventure. With Rakuten Super Logistics, our subscription box fulfillment team can put together a plan for custom kitting services that create a consistent and lasting brand experience for your customers.

Faster Delivery From Our Network of Subscription Fulfillment Centers

With our 2-Day Delivery Network, you can ship almost anywhere in the U.S. within 1-2 days. No matter where your customers are located, we have subscription box warehousing and fulfillment centers ready to pack and ship orders directly to customers.

Lower Subscription Box Fulfillment Costs With Xparcel

It’s possible to have a speedy delivery process and reduce shipping costs! With our exclusive Xparcel Ground or Xparcel Expedited technology, we’ll help you determine which carrier is the fastest and most cost-effective for your subscription orders by shopping each package for price and service.

Reliable Subscription Box Inventory Tracking

Managing your subscription box inventory can be challenging. That’s why Rakuten Super Logistics offers reliable and accurate inventory viewing, so you always know exactly what we have in our warehouses at any point in the fulfillment process.

Flexible and Scalable Subscription Box Logistics Solutions

Have a sudden increase in demand? No problem. Rakuten Super Logistics helps clients grow their businesses through cost savings and flexible subscription fulfillment services. We do what we do best, so you have time to focus on growing and scaling your business.

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Subscription Box 3PL Services Focused Around the Customer Experience

At Rakuten Super Logistics, we do more than just provide order fulfillment and reliable shipping to your eCommerce customers. We strive to be a trusted extension of your brand. With our national subscription fulfillment services, you can

  • Protect Your Online Reputation With 100% Order Accuracy
  • Ensure Happy Customers With Consistency and Quality
  • Provide the Unique Unboxing Experience You Promise Your Customers
  • Create a Lasting Brand Impression That Keeps Subscribers Engaged

Online customers have come to expect full transparency and exceptional customer service when committing to an eCommerce subscription. We understand the role we play in this process is critical in creating an experience for your customers. Along with our order accuracy and shipping guarantees, we also pay attention to the details that will make all the difference.

Was the order packed neatly? Did it arrive on time and intact? Was the subscription box easy to open and packaged the way the subscriber expected? Your customer’s experience doesn’t end after they confirm their subscription. In fact, it’s just the beginning. You can rely on our subscription box logistics experts to deliver the experience you promise your customers—from ordering to delivery and everything in between.

Purely Elizabeth

We interviewed Natalie of Purely Elizabeth on her experience in fulfillment and shipping before and after working with RSL. See what she had to say.

Natalie, Founder of Purely Elizabeth
Morrison Outdoors

Award-Winning Sleeping Bags talk about their great experience with Rakuten Super Logistics.

Founder, CEO
Nutraceutical Company

Rakuten Super Logistics provides integrative technology and subscription box fulfillment expertise to help eCommerce businesses reach their full potential.

Nutraceutical Company

The Subscription Box Fulfillment Process

There are a lot of moving parts that go into subscription fulfillment. Working with experienced logistics professionals ensures all your bases are covered. With Rakuten Super Logistics, we help to optimize your eCommerce strategy by offering our 3PL strengths and expertise throughout the fulfillment process.

1. Receiving Your Subscription Inventory

Depending on which of our fulfillment centers is closest to your customers, you can add subscription inventory to our warehouses in bulk. After we receive your products, we will store them in our fulfillment center, where they can be easily located, picked, and packed for your subscription boxes right away.

2. Picking the Items for Your Subscription Order

The details of your subscription orders are immediately routed to our fulfillment center through our SmartFill fulfillment management platform. It tells us exactly what items go into your subscription boxes so we can quickly locate the products in our warehouse for packing.

3. Packing Your Subscription Box

Our experienced Rakuten SL warehouse teams prepare each subscription box for shipping by carefully packing every item based on your brand instructions. We ensure your subscribers have the best and most consistent unboxing experience every time.

4. Quick and Reliable Shipping Directly to Your Customers

Our 2-Day Delivery Network then picks up the subscription box for shipping and delivery to your customer. You and your customers can view shipping updates through our eCommerce shipping partners, which include UPS, FedEx, USPS, and DHL. Also, with our Xparcel products, we will help you choose the shipping service that minimizes the transit time and shipping cost for you. 

5. Managing the Returns Process

Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer want the items or find they do not meet their particular needs. We ensure fast and easy return management services according to your company’s return policies.

To learn more about our subscription box fulfillment services and how we can help you enhance your customer experience, contact our team for a quote today!

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3rd Party Logistics Experience You Can Trust

Founded in 2001, Rakuten Super Logistics has provided eCommerce fulfillment solutions and logistics services for more than 20 years. We’re different from the standard subscription box fulfillment companies you’ve considered for your business. When you work with us, we see ourselves as your eCommerce partner and an extension of your brand identity. We treat your customers like our own.


We’ve worked with just about every industry and have built lasting relationships with our clients. From electronics to apparel and fitness products to online pet accessories, we’ve partnered with companies to handle eCommerce order fulfillment, including order processing, warehousing, shipping, and more. Check out our success stories to learn how we can help your business reach its full potential.

Request a Shipping Analysis

Our team can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network. If you’re looking for the best fulfillment centers for new subscription box services, Rakuten Super Logistics has you covered. Contact us to learn more.

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Why Outsource Your Subscription Box Logistics Needs?

Considering working with a 3rd party logistics provider? You may argue that keeping your fulfillment operations in-house will help you save on costs and better manage quality control. However, the opposite is true for many eCommerce businesses. There are several benefits to outsourcing your subscription box logistics, including:

  • Partnering with a dedicated 3PL ensures consistency.
  • Experienced fulfillment teams provide accurate and precise packaging.
  • Outsourcing can lower your labor and shipping costs.
  • You don’t have to worry about storage space or the security of your inventory.
  • You can rely on an established infrastructure of warehousing and fulfillment centers.
  • Seamless integration between your eCommerce shopping cart and your 3PL.

When it’s time to outsource your eCommerce subscription fulfillment, it’s essential to find the 3PL that works best for you and your business. To learn more about our 3PL services, contact the team at Rakuten Super Logistics today!

Subscription Box Fulfillment Service FAQs

What is subscription box fulfillment?

Subscription box fulfillment refers to the process of picking, packing, and shipping products from an eCommerce retailer to customers on a periodic and recurring basis. Some subscription boxes will have the same products in each package (dog food, diapers, or vitamins) or a curated selection of items that change (clothing, makeup, or baby toys). Many eCommerce companies choose to outsource to a 3PL for subscription box fulfillment to help simplify the process and take advantage of cost savings.

Can outsourcing my subscription box fulfillment lower my expenses?

The best subscription box fulfillment companies will lower your logistics expenses through automation, affordable shipping costs, and an established network of fulfillment centers. Rakuten Super Logistics offers all this and more, including our exclusive Xparcel products and unrivaled client support.

When is the right time to work with a subscription fulfillment center?

New subscription businesses often start with an in-house fulfillment operation, which works fine for smaller companies. For others, their subscriber base is simply too big to do all the prepping, packing, and shipping with the resources they have. In-house subscription box fulfillment costs can quickly get out of hand when demand is growing.

If you’re running out of space for your products, struggling to keep up with packing and delivery, have substantial shipping costs, or are unable to compete with other subscription-based sellers, it’s time to partner with an experienced subscription box 3PL.

How do you manage monthly inventory changes?

Rakuten Super Logistics continuously optimizes fulfillment facilities for efficient utilization of space and operational productivity. Clients are charged a monthly product storage fee based on usage expressed in pallets.

Our SmartFill fulfillment management platform integrates seamlessly with your eCommerce shopping cart, so your orders are automatically sent to our warehouses to start the fulfillment process. From there, the fulfillment process is the same—we quickly locate, pack, and ship the items directly to your customers.

Do you handle returns?

Yes, Rakuten Super Logistics can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory (if they pass strict quality control checks) or dispose of opened items as instructed. We ensure fast and easy return management services according to your return policies, so you don’t have to spend your valuable time handling this aspect of eCommerce subscription fulfillment.

Will your fulfillment technology integrate with my eCommerce platform?

Our SmartFill fulfillment management platform integrates with major eCommerce shopping carts, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our Rakuten Super Logistics team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch. Contact us to learn more.

Where are your subscription fulfillment centers located?

We have a nationwide network of fulfillment centers for subscription boxes to store inventory and ship your orders from the warehouse closest to your customers. Our subscription box warehousing locations include Anaheim, CA, Las Vegas, NV, Reno, NV, Carlstadt, NJ, Olean, NY, Scranton, PA, Atlanta, GA, Miami, FL, Chicago, IL, Austin, TX, and Houston, TX, to reach your customers anywhere in the U.S.

Do you offer client support for subscription box retailers?

Rakuten Super Logistics is known for offering responsive support for our clients that goes beyond the box. We have service representatives based in the U.S., in-house warehouse liaisons to answer questions regarding inventory, packing, and shipping, and dedicated client success teams to help your business reach its full potential.

How do I choose the best fulfillment provider for my subscription box needs?

There are a lot of things to consider when choosing between several subscription fulfillment companies. Does the subscription box fulfillment company offer custom-branded packaging? How wide is their network of fulfillment centers, and are these locations close to your customers? Can they automate and streamline the process, freeing up your time to focus on business growth?

You want to choose a fulfillment provider that can best meet the needs of your eCommerce subscription business. To learn more about the subscription fulfillment services at Rakuten Super Logistics, contact our team today!